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740-727-4668
740-727-4668
At Ash of All Trades, we believe in providing clarity and confidence when it comes to your cleaning and organization needs. Here are some frequently asked questions to help you understand our services better:
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If you’re not home during the cleaning, simply provide us with access details, such as keys, an access code, or instructions for a doorman.
We strive to send the same team for your appointments. If you have flexibility with scheduling, we can ensure your preferred crew returns. However, occasional substitutions may occur due to unforeseen circumstances.
We understand that plans change. If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid a cancellation fee. Your understanding helps us maintain our schedule and serve you better.
Your happiness is our priority! If you’re not completely satisfied, let us know within 48 hours, and we’ll gladly re-clean any areas that didn’t meet your expectations—free of charge.
We treat your home with care and respect. However, in the unlikely event of damage, we’ll work to repair or replace the item as needed. Rest assured, we are fully insured for your peace of mind.
To maximize our cleaning efficiency, we recommend picking up personal items, such as clothing, important documents, and toys, prior to our arrival.
While we do our best to accommodate same-day requests, scheduling at least 24 hours in advance is ideal for optimal service.
Yes! Most of our team members are comfortable working around pets. If allergies are a concern, we can ensure that a suitable team member is assigned to your cleaning.
Tipping is appreciated but not required. If you feel inclined to tip, a customary range is 10-20%. Our team is compensated fairly, and any tip is a lovely gesture.
Absolutely! We are fully licensed, bonded, and insured. Additionally, we conduct thorough background checks on all our employees to ensure your home is in trustworthy hands.
Basic cleaning focuses on essential surface tasks like kitchens, bathrooms, and dusting, usually at a flat rate. Deep cleaning, however, is more comprehensive, addressing specific areas as requested, and is billed hourly.